Cancellation policy – If you wish to cancel a visit

FOR CONFERENCES / LARGE EVENTS, THE FOLLOWING APPLIES:

The entire conference / event may be cancelled free of charge no later than 2 months before arrival (excluding the booking fee)
If the conference or event is cancelled 59–30 days before arrival, 50% of the confirmed booking must be paid.
If the conference / event is cancelled 29–7 days before arrival, 75% of the confirmed event cost must be paid.
If the conference or event is cancelled less than 7 days before arrival, 100 per cent of the confirmed event cost must be paid.

Rooms may be cancelled up to 2 months before arrival free of charge. After this period, the booking is binding.

The final and binding number of participants must be notified to Hotel Frederiksminde no later than 8 days before the event. Minor changes (other than the number of participants) may be notified up to 24 hours before the event. If the number of participants is increased after this deadline, this number will be binding and will form the basis for invoicing. Payment – Net cash on departure, unless otherwise agreed.

Hotel Frederiksminde reserves the right to charge a booking fee in advance of the event for the safety of both our guests and ourselves. The booking fee is non-refundable should the event be cancelled, but will, of course, be deducted from the total bill.

We must also point out that when hosting party events at Hotel Frederiksminde where not all our rooms are booked, the music must be turned down considerably by midnight and switched off completely by 1.00 am at the latest.

FOR BOOKINGS OF UP TO 3 ROOMS – 6 PEOPLE, THE FOLLOWING APPLIES:

The booking may be cancelled at no extra cost up until 12.00 on the day before arrival.
Any prepayment will not be refunded in the event of cancellation.
If cancelled after 12.00 on the day before arrival, 100 per cent of the stay’s price will be charged.
In the event of a no-show (failure to arrive without cancelling), 100% of the cost of the stay will be charged.
FOR GROUPS OF 4 ROOMS OR MORE – 7 PEOPLE OR MORE:

SECTION 1
Cancellation of entire groups must be made in writing at least 4 weeks before the event takes place.

Clause 2
In the event of cancellation of entire groups later than 4 weeks before the event takes place, the booker is obliged to compensate the hotel for its loss – up to a maximum of 75 per cent of the agreed all-inclusive event price. In the event of cancellation later than 8 days before the event, the booker is obliged to pay the full amount for the services booked. Full payment is required for services that cannot be cancelled.

Paragraph 3
A reduction of up to 35% in the number of participants must be notified in writing to the hotel no later than 3 weeks before the event takes place. In the event of a reduction of more than 35% after this date, compensation will be required as set out in paragraph 2.

Paragraph 4
Force Majeure: Strikes, lockouts, fire damage or similar unforeseeable events beyond the hotel’s control entitle the hotel to terminate the agreement without liability for damages of any kind. The usual reservation is made regarding government intervention affecting the hotel industry, such as changes in taxation or similar measures, which entitle the hotel to corresponding price increases.

Paragraph 5
The booker is liable to the hotel for covering various expenses, even if payment is made individually, as all costs not paid by the individual guests will automatically be charged to the main bill.

THE FOLLOWING APPLIES TO TABLE BOOKINGS FOR UP TO 8 PEOPLE:

Cancellations or reductions in the number of guests must be made no later than 48 hours before the reservation itself via info@frederiksminde.com or by telephone on +45 5590 9030.

Cancellation of the booking less than 48 hours in advance may incur a fee of 1,000 kr. per person. Reducing the number of guests at any time after the above deadline may incur a fee of 1,000 DKK per person.

FOR TABLE BOOKINGS OF 9 PEOPLE OR MORE, THE FOLLOWING APPLIES:

Cancellation of a booking for 9 people or more must be made in writing in good time, no later than 2 weeks in advance, to info@frederiksminde.com

In the event of cancellation of the booking or a reduction of more than 10 per cent after the above deadline, Hotel Frederiksminde may claim the following:

– Up to and including 5 days before the event is due to take place, the restaurant may claim compensation equivalent to 50% of the minimum per-person price.

– If cancellation or a reduction in the number of place settings occurs less than 5 days before the event is due to take place, the restaurant may claim compensation equivalent to 75 per cent of the minimum cover charge.

Minimum cover charge: DKK 1,000. – Cancellation or a reduction in the number of place settings is only valid upon our written confirmation.

THE FOLLOWING APPLIES TO STAYS / EVENTS / CONCERTS / NEW YEAR’S EVE EVENTS / TAKE-AWAY:

Pursuant to Section 18(2)(12) of the Consumer Contracts Act (formerly Section 17), the right of withdrawal does not apply to the purchase of tickets for leisure activities, including events and stays with a fixed date. Purchases of tickets, events, hotel stays and any administration fees are non-refundable.