If you regret your booking
FOR CONFERENCES / LARGER ARRANGEMENTS APPLY:
The whole conference / event can be cancelled at no cost, 2 months before arrival (apart from reservation fee)
Cancellation of the conference / event 59-30 days before arrival, 50% of the confirmed event will be paid.
Cancellation of the conference / event 29-7 days before arrival, 75% of the confirmed event will be paid.
If the conference / event is cancelled less than 7 days before arrival, 100% of the confirmed event will be paid.
Rooms can be cancelled up to 2 months before arrival free of charge. After this period, the reservation is binding.
Final and binding number of participants must be notified to Hotel Frederiksminde no later than 8 days before the event. Small changes (in addition to numbers) can be notified up to 24 hours before the event. If the number of participants is upgraded after this deadline, this number will be binding and will be invoiced. Payment – Net cash on departure, unless otherwise agreed.
Hotel Frederiksminde reserves the right to charge a booking fee prior to the event for both our guests and our own security. The reservation fee is not refundable upon cancellation of the event but will be settled in the total bill.
At the same time, we should note that by arranging party events at Hotel Frederiksminde, where all rooms are not booked, the music needs to be significantly reduced at 24.00 and turned off completely by 01.00 due to other guests at the hotel.
FOR RESERVATIONS OF UP TO 3 BEDROOMS – 6 PERSONS APPLY:
Rooms can be cancelled free of charge until 12.00 the day before arrival.
In case of cancellation later than 12.00 the day before arrival, you are obliged to replace 100%.
At no-show orders you are required to replace 100%.
FOR GROUPS WITH 4 ROOMS OR MORE – 7 PERSONS APPLY:
Cancellation of entire groups must be made in writing within 4 weeks prior to the event.
Cancellation of entire groups later than 4 weeks prior to the event is ordered to replace the hotel’s loss – however, max 75% of the agreed arrangement price all inclusive. If cancelled later than 8 days prior to the event, you are required to pay the full amount of services ordered. Full coverage is required for non-cancellable services.
Reduction of up to 35% of participants must be notified to the hotel in writing no later than 3 weeks before the event. In case of a reduction of more than 35% after this date, compensation will be required as set out in PCS. 2.
Force Majeure: Strike, lockout, fire damage or similar unpredictable occurrences outside the hotel’s control, entitles the hotel to terminate the agreement without damages of any kind. There is usually a reservation for government intervention against the hotel industry such as tax changes that warrant similar price increases.
The buyer is responsible for covering various expenses, although paid individually, as all costs not paid by the individual participants are automatically charged to the main bill.
FOR TABLE RESERVATIONS UP TO 8 PERSONS APPLY:
Cancellation or reduction in number must be done within 48 hours prior to the actual reservation at email@example.com or by phone +45 5590 9030.
Cancellation of the reservation later than 48 hours in advance may incur a charge of DKK 1.000 per person. Reduction in number, at any time after the above deadline, may incur a fee of DKK 1.000 per person.
FOR TABLE RESERVATIONS OF 9 PERSONS OR MORE APPLY:
Cancellation of a reservation of 9 persons or more must be made in writing no later than 2 weeks prior to firstname.lastname@example.org
In case of cancellation of the reservation or reduction of more than 10% after the above deadline, Hotel Frederiksminde may require the following:
– 5 days before arrival of the booked event the restaurant may require a refund equal to 50% of the minimum price per person.
– later than 5 days before settlement of the ordered event, the restaurant may require a refund equal to 75% of the minimum price per person.
Minimum price per person is DKK 1.000. Cancellation or reduction in the number of persons is valid only upon our written confirmation.
FOR CONCERTS / NEW YEAR ARRANGEMENTS APPLY:
According to the “Law on Certain Consumer Agreements Section 17 2 cf. § 9 paragraph. 2 No. 2a “is the purchase of tickets not covered by the right of withdrawal. Ticket, card and any administration fees are not refundable.